Who We Are

wes-ylnexa operates as a financial management communication platform based in Australia. Our registered office is located at 161 Penquite Rd, Norwood TAS 7250, Australia. We're subject to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), which means we follow strict guidelines about how we handle your information.

When we say "we," "us," or "our," we're talking about wes-ylnexa and our team. When we say "you" or "your," we mean anyone who uses our platform or interacts with our services.

Information We Collect

Information You Give Us Directly

When you sign up for our services or contact us, you share certain information with us. Here's what we typically collect:

• Your name, email address, and phone number
• Business or organization details if you're registering as a company
• Account credentials and security information
• Payment and billing information when you subscribe to our services
• Communications you send to us, including support requests and feedback
• Financial communication preferences and settings you configure

Information We Collect Automatically

Like most online platforms, we gather some data automatically when you use our services. This helps us improve your experience and keep our systems secure:

• Device information (type, operating system, browser version)
• IP address and general location data
• How you navigate through our platform
• Time stamps of your activities
• Technical logs that help us troubleshoot issues

How We Use Your Information

We're not in the business of selling your data. We use the information we collect for specific, practical reasons:

We'll occasionally send you emails about important account updates, security notices, or changes to our services. If you've opted in, we might also share helpful tips about managing financial communications more effectively. You can unsubscribe from optional emails anytime.

Sharing Your Information

We don't hand your information to just anyone. When we do share data, it's for good reason and we're careful about it:

Service Providers We Work With

We partner with trusted companies that help us run our platform. These include:

• Cloud hosting providers who store our data securely
• Payment processors who handle subscription billing
• Email service providers for communication delivery
• Analytics tools that help us understand platform usage
• Customer support software providers

All these partners are required to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're legally required to share information. This happens when:

• We receive a valid court order or subpoena
• Australian regulatory bodies request information
• We need to protect someone's safety or prevent fraud
• We're defending our legal rights in court

Your Rights Under Australian Law

The Australian Privacy Principles give you significant control over your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually faster. Log into your account dashboard to download most of your data instantly, or contact us for a comprehensive report.

Correct Inaccurate Information

If something we have on file is wrong, you can update it yourself through your account settings. For information you can't change directly, send us an email and we'll fix it promptly.

Request Deletion

You can ask us to delete your personal information. We'll honour this request unless we need to keep certain data for legal or legitimate business reasons (like completed financial records). When you close your account, we automatically begin the deletion process.

Object to Processing

You can object to how we use your information in certain situations. For example, you can opt out of marketing emails or ask us to stop using your data for analytics purposes.

Lodge a Complaint

If you're concerned about how we've handled your information, contact us first. We take complaints seriously and will work to resolve issues quickly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

How We Protect Your Information

Security isn't just a checkbox for us. We've built multiple layers of protection into our systems:

• Encryption: All data transmitted to and from our platform uses industry-standard TLS encryption. Sensitive information is also encrypted when stored.
• Access Controls: Our team members can only access the information they need to do their jobs. We maintain strict internal policies about data access.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and fix potential issues.
• Secure Infrastructure: Our servers are hosted in certified data centres with physical security measures and redundant systems.
• Monitoring: We actively monitor our systems for suspicious activity and potential security threats.

That said, no system is completely impervious to attacks. If we ever experience a data breach that affects your information, we'll notify you promptly and tell you what happened and what we're doing about it.

Data Retention

We don't keep your information longer than necessary. Here's our general approach:

Some information may be retained in backup systems for a limited time after deletion, but it's no longer accessible through our active systems.

International Data Transfers

Our primary servers are located in Australia, but some of our service providers operate internationally. When your information is transferred outside Australia, we ensure it's protected by:

• Using providers that comply with international privacy frameworks
• Including strict data protection clauses in our contracts
• Ensuring the receiving country has adequate privacy protections
• Implementing additional security measures for cross-border transfers

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work properly and improve your experience. Here's what we use:

Essential Cookies

These are necessary for our platform to function. They remember your login status, security settings, and basic preferences. You can't opt out of these without making the service unusable.

Analytics Cookies

These help us understand how people use our platform so we can make improvements. They collect anonymized information about page visits, feature usage, and navigation patterns.

Preference Cookies

These remember your choices and settings to personalize your experience across sessions.

You can control cookie settings through your browser preferences. Keep in mind that blocking certain cookies might affect how our platform works for you.

Third-Party Links

Our platform might include links to external websites or services. Once you click on these links and leave our site, we're no longer responsible for protecting your information. Those sites have their own privacy policies, and you should read them before sharing any personal data.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If we discover that we've accidentally collected data from someone under 18, we'll delete it immediately. If you're a parent or guardian and believe your child has provided us with personal information, please contact us right away.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform. The "Last Updated" date at the top of this page shows when the current version took effect.

We encourage you to review this policy periodically, especially before you provide any new personal information to us.

Your California Privacy Rights

While we're based in Australia, some of our users might be located in California. If that's you, you have additional rights under the California Consumer Privacy Act (CCPA). You can request information about what personal data we've collected, sold, or disclosed in the past 12 months. You can also request deletion of your information, subject to certain exceptions.

To exercise these rights, contact us using the details below. We won't discriminate against you for exercising your privacy rights.